Privacy Policy

1) Introduction

PRESTLEY LIMITED trading as Accessora (“we”, “us”, “our”) operates accessora.co.uk (the “Website”). We are committed to protecting your privacy and handling personal data transparently and lawfully. This Policy explains what we collect, how we use it, our legal bases, retention, and your UK GDPR rights.

2) Data Controller

3) Information We Collect

• Identity & Contact: name, email, billing/shipping addresses, phone, account username (hashed password stored).
• Order & Payment: items purchased, totals, VAT, delivery preferences; limited payment metadata. We do not store full card numbers or CVV.
• Communications: messages via forms, email, support requests, reviews.
• Technical & Usage: IP, device identifiers, browser/OS, referral URLs, pages viewed, time on page, analytics.
• Cookies & Similar: see our Cookie Policy.
• Special Categories: not intentionally collected—please do not submit.

4) How We Use Your Information

• Order fulfilment: process, ship, deliver; returns and refunds; invoicing.
• Customer service: respond to enquiries, support, account management.
• Payments: process transactions via payment providers (Visa/Mastercard).
• Security & fraud prevention: protect the Website, services, and customers.
• Legal compliance: tax, accounting, and other obligations.
• Improvement: analytics and UX enhancements.
• Marketing (with consent where required): newsletters or promotions; you can opt out anytime.

5) Legal Bases

• Contract: perform a contract with you (e.g., fulfil orders).
• Consent: e.g., certain marketing/analytics cookies or communications.
• Legal obligation: comply with laws.
• Legitimate interests: operate, secure, and improve services (balanced against your rights).

6) Payments

Card payments are processed by third-party providers. Transactions are encrypted. We receive status and limited metadata; we do not store full card numbers or CVV.

7) Sharing & Disclosure

• Service providers: payments, hosting, email/SMS, IT, analytics, support tools.
• Shipping & logistics: to deliver your order (worldwide £9.99; free £50+ after discounts).
• Advisers & authorities: where required by law.
• Business transfers: in a merger/acquisition (with safeguards).

We do not sell your personal data or share it with affiliates for their independent marketing.

8) Cookies & Similar Tech

See Cookie Policy and on-site settings to manage preferences.

9) International Transfers

Where data is transferred outside the UK/EEA, we rely on adequacy decisions or UK/EU Standard Contractual Clauses with appropriate safeguards.

10) Data Security

We apply technical and organisational measures (encryption in transit, access controls, backups). No method is 100% secure.

11) Data Retention

We keep data only as long as necessary for stated purposes and legal requirements: orders/invoices (up to 7 years), support (up to 3 years), marketing preferences (until opt-out/withdrawal). Limited data may be retained to prevent fraud or enforce terms.

12) Your Rights (UK GDPR)

• Access; rectification; erasure; restriction; objection (incl. to direct marketing); portability; withdraw consent; complain to the ICO (ico.org.uk).

To exercise rights, contact info@accessora.co.uk. We may need proof of identity and will respond within legal timeframes.

13) Marketing Preferences

You may receive marketing if you opted in or where permitted by law. Use unsubscribe links or email us to opt out. Transactional/service emails may still be sent.

14) Children’s Privacy

Our Website is not directed to children. We do not knowingly collect data from children under 13. Contact us to delete such data if submitted.

15) Changes to This Policy

We may update this Policy and will post changes here with an updated “Last updated” date.

16) Contact Us