Terms & Conditions

1) Introduction

Welcome to Accessora. This website is operated by PRESTLEY LIMITED, a company registered in the United Kingdom under company number 15982752, with its registered office at Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF.

These Terms and Conditions (“Terms”) govern your access to and use of accessora.co.uk and any purchase made through the website. By using our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or place an order.

2) Definitions

• Company, we, our, us means PRESTLEY LIMITED trading as Accessora.
• Website means accessora.co.uk.
• Customer, you, your means the person using the Website or purchasing Products.
• Products means the goods offered for sale through the Website.
• Order means your request to purchase Products from us.
• Contract means the legally binding agreement formed when we accept your Order.

3) Eligibility to Use the Website

By using the Website, you confirm that you are at least 18 years old or that you are using the Website with the consent of a parent or legal guardian. You agree to provide accurate, current and complete information when placing an Order.

4) Product Information

• Product descriptions: We make reasonable efforts to ensure that Product descriptions, images, prices and availability are accurate and up to date.
• Images: Product images are provided for illustrative purposes. Colours, packaging, proportions and details may vary slightly due to screen settings, photography or supplier updates.
• Availability: Products are subject to availability. If a Product becomes unavailable after you place an Order, we may offer a replacement, wait for restock, or cancel the affected item and issue a refund.
• Errors: We reserve the right to correct obvious errors, inaccuracies or omissions at any time, including after an Order has been submitted.

5) Prices, Currency & Taxes

• Prices: Product prices are displayed on the Website and may change from time to time. The price charged will be the price confirmed at checkout, unless there is an obvious pricing error.
• Currency: Prices may be displayed in multiple currencies, including GBP (£), EUR (€), USD ($), CAD (C$), AUD (A$), NZD (NZ$), JPY (¥), PLN (zł) and SEK (kr), where available on the Website.
• Final amount: The final amount payable will be displayed before payment confirmation. Your card issuer or bank may apply currency conversion rates, international transaction fees or other charges outside our control.
• VAT and taxes: Prices include VAT where applicable. For international Orders, customs duties, import taxes or local charges may be payable by the recipient.
• Price errors: If a Product is listed at an obvious incorrect price, we may cancel the Order and refund any amount paid.

6) Payment Methods & Payment Security

We accept payment by major payment cards, including Visa and Mastercard, where available at checkout. All payments must be authorised before an Order can be processed.

• Secure payment processing: Payments are processed through a secure third-party payment gateway or payment service provider.
• External payment page: When you proceed to payment, you may be redirected to a secure external payment page operated by the payment service provider.
• Card data: We do not receive or store your full card number, CVV or other sensitive card authentication data.
• Verification: Your payment may be subject to security checks, fraud screening, 3-D Secure authentication or additional verification required by your card issuer or the payment provider.
• Failed payment: If your payment is declined, cancelled, reversed or not authorised, your Order may not be processed.
• Merchant details: The merchant for purchases made through the Website is PRESTLEY LIMITED, United Kingdom, trading as Accessora.

7) Order Process

• Order placement: Placing an Order on the Website is an offer to buy the selected Products.
• Order confirmation: After placing an Order, you may receive an email confirming that we have received your Order. This does not mean that your Order has been accepted.
• Acceptance: Your Order is accepted when we confirm dispatch or otherwise confirm that the Products are being prepared for delivery.
• Order review: We may review Orders for security, fraud prevention, stock availability, payment issues or incorrect information.
• Refusal or cancellation: We may refuse or cancel an Order where payment is not authorised, the Product is unavailable, information is incorrect, fraud is suspected, a pricing error occurred, or we are unable to fulfil the Order.

8) Order Changes & Cancellation

If you need to change or cancel an Order, please contact us as soon as possible at info@accessora.co.uk. We will try to assist, but changes or cancellation may not be possible once the Order has been processed, packed or dispatched.

If you are a consumer in the United Kingdom or the European Union, you may have statutory cancellation rights under applicable consumer protection laws. These rights may not apply to certain Products, including sealed goods that are not suitable for return for health or hygiene reasons once unsealed, personalised items, or other excluded categories under applicable law.

9) Delivery & Shipping

• Delivery areas: We offer delivery to selected destinations worldwide, subject to availability and carrier restrictions.
• Shipping charges: Shipping charges are displayed on the Website or at checkout before payment confirmation.
• Estimated delivery times: Delivery times are estimates only and may vary due to stock availability, customs, carrier delays, public holidays, weather, operational issues or circumstances beyond our control.
• Delivery information: You are responsible for providing accurate and complete delivery details. We are not responsible for failed or delayed delivery caused by incorrect or incomplete information provided by you.
• Customs and import charges: For international Orders, you are responsible for any customs duties, import taxes, brokerage fees or local charges imposed by the destination country.
• Failed delivery: If delivery fails due to incorrect information, refusal, non-collection or absence, additional delivery, return or storage charges may apply.

10) Risk & Ownership

Risk in the Products passes to you when the Products are delivered to the delivery address provided by you. Ownership of the Products passes to you once we have received full payment for the Products and any applicable delivery charges.

11) Returns, Refunds & Exchanges

Nothing in these Terms affects your statutory rights. Please review our Returns & Refunds Policy for details about return eligibility, return timeframes, return condition, refund processing and exclusions.

• Returned Products must usually be unused, undamaged and in their original packaging, unless the Product is faulty or your statutory rights apply.
• Refunds are normally issued to the original payment method used for the Order.
• Refund processing times may depend on your bank, card issuer or payment provider.
• Original delivery charges and return shipping costs may be non-refundable unless required by applicable law or the Product is faulty.

12) Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect Product, please contact us promptly at info@accessora.co.uk with your Order number, a description of the issue and clear photos where possible.

Where the issue is confirmed, we may offer a replacement, repair, refund or other remedy in accordance with applicable consumer protection laws.

13) Complaints, Payment Disputes & Chargebacks

If you have any issue with your Order, payment, delivery or Product, please contact us first at info@accessora.co.uk so we can investigate and try to resolve the matter.

If you raise a payment dispute or chargeback with your card issuer, we may provide relevant Order, delivery, communication and transaction information to the payment provider, acquiring bank or card scheme in order to respond to the dispute.

14) Promotions, Discounts & Gift Offers

From time to time, we may offer promotions, discounts or special offers. Such offers may be subject to additional terms, availability, expiry dates, minimum spend requirements or other restrictions. We reserve the right to amend or withdraw promotions at any time where permitted by law.

15) Warranty & Consumer Rights

Products must be as described, fit for purpose and of satisfactory quality as required by applicable consumer protection laws. Some Products may also include a manufacturer warranty where stated on the Product page or packaging.

Any warranty does not cover misuse, accidental damage, normal wear and tear, unauthorised modification, improper care, or use of the Product in a way that is inconsistent with the Product instructions.

16) Limitation of Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.

Subject to the above, we are not responsible for indirect, incidental or consequential losses, loss of profit, loss of business, loss of data, loss of goodwill, or losses caused by your misuse of the Website or Products. Our total liability for any claim relating to an Order will not exceed the amount paid by you for the relevant Product, except where prohibited by law.

17) Website Use

You agree not to misuse the Website. You must not:

• use the Website for unlawful, fraudulent or harmful purposes;
• attempt to gain unauthorised access to the Website, server, payment systems or related systems;
• submit false, misleading or inaccurate information;
• upload or transmit viruses, malware or harmful code;
• copy, scrape, reproduce or exploit Website content for commercial purposes without our written consent;
• interfere with the security, functionality or availability of the Website.

18) Intellectual Property

All content on the Website, including text, images, graphics, design, branding, logos, layout and other materials, is owned by us or used with permission. You may use the Website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, sell or exploit any Website content without our prior written consent.

19) Privacy & Data Protection

We process personal data in accordance with our Privacy Policy. By using the Website or placing an Order, you acknowledge that your personal data may be processed for purposes including order fulfilment, payment processing, delivery, customer support, fraud prevention, legal compliance and dispute handling.

Payment-related personal data may be shared with payment providers, banks, card schemes, fraud prevention providers and other parties involved in processing or securing your payment.

20) Third-Party Services & Links

The Website may contain links to third-party websites or use third-party services, including payment processing, delivery, analytics or fraud prevention services. We are not responsible for the content, policies or practices of third-party websites or services. You should review their terms and policies before using them.

21) Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including carrier delays, supplier issues, customs delays, strikes, natural disasters, technical failures, cyber incidents, government actions, war, pandemic, or other events beyond our control.

22) Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website, legal obligations, payment requirements or operational processes. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after changes are posted means that you accept the updated Terms.

23) Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be deemed modified to the minimum extent necessary or removed, and the remaining provisions will continue in full force and effect.

24) Waiver

If we do not immediately enforce any right under these Terms, this does not mean that we waive that right. We may still enforce it later.

25) Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory consumer protection laws in your country of residence. Subject to applicable law, the courts of England and Wales will have jurisdiction over disputes arising from or relating to these Terms, the Website or any Order.

26) Contact Information